PRIVACY POLICY
Last Updated March 2025
Your Privacy Matters to Us
At Millennium, we take great consideration on how we handle your personal data and are very serious in maintaining confidentiality. We have worked hard to ensure our privacy policy is simple, and easy to understand.
This Privacy Notice explains what information we collect when you shop with us (online, over the phone), how we use it, and the choices you have about your data. We've designed it to be transparent about our practices and to empower you to make informed decisions.
Millennium is committed to protecting and respecting your privacy. This policy (together with our Terms and Conditions of Website Use and Cookie Policy) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
This page, tells you information about us and how we're committed to safeguarding your personal data while delivering the best customer experience you expect from Millennium.
1. WHO WE ARE
Millennium and its Affiliate companies are committed to protecting and respecting your privacy. For the purposes of this Privacy Policy, “Affiliates” means entities directly or indirectly controlled by or under common control with us.
For the purpose of the General Data Protection Regulation (GDPR), the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 and any other applicable data privacy and protections laws, Millennium is the data controller.
For the purposes of this Privacy Notice, "we", "our" and "us" refer to Millennium, and "you", "your" "user," mean users of the Services. “Affiliates” means entities directly or indirectly controlled by or under common control with us.
Our "Services" refer to all the ways you can interact with Millennium, including:
Our Business website located at www.millenniumclothing.co.uk (“Site”)
Any other services we may offer that link to this Privacy Notice
2. ABOUT THIS PRIVACY NOTICE
This Privacy Notice applies to the personal data we collect in connection with our Services and outlines the personal data we collect about you, how we use it, with whom we share it and the rights you have regarding our use of your personal data. This Privacy Notice should be read along with our Terms and Conditions, Terms of Site Use, and Cookie Policy.
This applies to our customers when using our Services, meaning our Site and any other services we may offer that link to this Privacy Notice. It's important that you, our customer, provide accurate, complete information and keep it updated. Please inform us of any changes to your personal data.
We may update this Privacy Notice periodically. The "Last Update" date at the top will indicate the date of any changes. For significant updates, we'll notify you via email where possible.
3. WHAT PERSONAL DATA DO WE COLLECT AND HOW WE USE IT
At Millennium, we collect and use your personal data to provide you with the best shopping experience, online or over the phone. We're committed to transparency and want you to understand how we handle your personal data.
We primarily collect personal data for processing orders, improving our services, ensuring security, and marketing our products. We always have a legal basis for processing your data, whether it's to fulfil our contract with you, comply with legal obligations, pursue our legitimate interests, or with your consent.
Generally, we do not rely on consent as a legal basis for processing your personal data. However, we will obtain your specific consent before sending direct marketing communications to you via email or text message. You can withdraw consent to marketing at any time by contacting us.
We may use the information you give to us to influence our broader product decisions in the future, including product designs and inventory.
To request deletion of your personal data, please email millenniumclothingbusiness@outlook.com - all personal data will be deleted as soon as possible on request.
For more details on specific types of data and how we use them, please review each category below:
Shopping With Us (Online and Over the Phone)
What we collect:
Contact details (salutation, first and last name, email address)
Delivery and billing addresses
Payment card details
Account details (including site login information)
Purchase history
How we use it:
To process orders and ensure correct delivery
To manage accounts and provide access to purchase history
To communicate with you about your order
To provide customer service
Legal basis: Primarily to fulfil our agreement with you when you make a purchase or use our services
Website Functionality
What we collect:
Browsing data (products viewed or searched for)
Device information (browser type and version, operating system, platform)
App usage data
IP address
URL clickstream, page interaction information
Page response times, download errors, length of visits
How we use it:
To improve user experience and Site performance
To provide personalised features and product suggestions
To secure user accounts and prevent unauthorized access
To detect and prevent potential fraud
To understand how you navigate our website and improve your experience
Legal basis: Legitimate interests
Customer Service Improvement
What we collect:
Phone numbers used to call Customer Experience
Call recordings
Customer service interactions via our Site
How we use it:
To enhance our customer service quality
For security purposes
To improve the services we provide to you
Legal basis: Legitimate interests
Marketing and Business Data Usage
We may use your data to determine what we think you want or need or what may interest you. This is how we decide which products, services, and offers may be relevant to you. If you have requested to be informed or used our Services and have not opted out of receiving that marketing, you will receive marketing communications.
What we collect:
Contact details
Purchase history
Site interaction data
Gender information
How we use it:
To send you marketing communications and promotional offers
To inform you about stock availability of products you're interested in
To remind you about items in your abandoned online basket
To conduct market research to improve our products and services
To create individual profiles to understand and respect your preferences
To personalise your experience on our digital platforms (Site)
To tailor communications we send you based on your preferences and behaviour
For profiling, segmentation, testing, and analysis of customer data
For social media targeting and displaying personalized ads on social platforms
To track your activity on our digital platforms
To improve our products and services based on customer data and trends
To measure the effectiveness of our marketing campaigns and promotions
To provide personalized product recommendations
To gather feedback on your shopping experience and customer satisfaction
To inform the development of new products or services
Special note on Social Media Advertising:
We may also participate in services like Facebook's Custom Audience service from time to time. This service enables us to display to you personalised advertisements when you visit Facebook’s social media platforms. It works by converting your email address to a unique number that Facebook uses to match to unique numbers that Facebook generates from email addresses of its users. Where we use Facebook Custom Audiences, we will only include you if you have consented to receive marketing from us.
Legal basis: We process this data based on your consent (where required) or our legitimate interests in promoting our business and improving our services. As applicable, you have the right to object to this processing or withdraw your consent at any time, as detailed in our 'Your Choices' section.
4. YOUR CHOICES AND CONTROL
We strive to provide you with choices regarding certain personal data uses, particularly marketing and advertising. You can also opt out of marketing communications by following the instructions in any marketing email you receive.
Please note that if you do opt-out, it may take a few days to process your request, and you may continue to receive promotional or marketing materials during this time. Opting out will not prevent us from sending you other non-promotional messages, such as emails confirming transactions or abandoned basket emails.
5. WHEN PERSONAL DATA IS REQUIRED FOR OUR SERVICES
Where we need to collect personal data to comply with legal requirements or to fulfil our contractual obligations to you, and you choose not to provide that data when requested, we may be unable to provide the product or Service that you’ve asked for. For example, if we can't verify your identity or delivery address, we may not be able to complete your order. If this situation arises, we'll explain the issue to you at the time and discuss alternative options. In some cases, we may have no other option but to cancel an order or Service you have with us, but we will notify you if this is the case at the time.
6. HOW WE SHARE YOUR PERSONAL DATA
We share the information we collect about you with various parties for different purposes, as outlined below:
Affiliates, business partners, suppliers, sub-contractors, marketers, advertisers and advertising networks to send you direct mail or emails about their products, services, sales, promotions events and news that may interest you.
Advertisers and advertising networks to serve ads or adverts that may interest you or for data analytics that assist in the improvement and optimisation of products, Services and the Site.
Courier companies for purchase delivery.
Payment management companies to enable them to verify your credit or debit card details.
Discount scheme facilitators that facilitate such discount schemes, provided you have previously registered with them.
Customer service management software that is designed to improve and manage our interaction with customers and your customer service experience.
Analytics and search engine providers to assist us in the improvement and optimisation of our products, Sites and Services.
Marketing support partners to assist us with our marketing efforts.
Customer surveys service providers which we may employ to assist us in carrying out and then analysing the results of customer surveys or questionnaires.
Additional third parties may include goodwill providers, legal insurers and selected third-party vendors who help us to operate our website and our business.
7. HOW LONG WE KEEP YOUR PERSONAL DATA
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
If you would like more detailed information about our specific data retention periods, please contact us using the information provided in the "Contact Us" section. We will be happy to provide you with further details.
8. COOKIES
In common with many other website, we use standard technology called 'cookies' on our website. Cookies are small pieces of information that are stored by your browser; they are used to record how you navigate the Site on each visit.
For further, more detailed information on how we use cookies, please refer to our Cookie Policy.
9. WHERE WE STORE YOUR PERSONAL DATA
We may transfer, store, and process your personal data to other entities and individuals which include but is not limited to; our staff, suppliers, business partners, and Affiliates. Such parties may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
For UK customers only:
For these international transfers, we may transfer your data to countries deemed "adequate" by the UK's Secretary of State without additional safeguards.
For international transfer to a country without “adequate” status, we will implement the necessary safeguards to protect personal data as required under UK data protection law. Such safeguards may include “Standard Contractual Clauses” (SCCs) that require the person receiving the personal data to protect the personal data to a high standard, and any other necessary technical or organisational safeguards.
10. THIRD PARTY SITES
Our Services may contain links to other sites, such as social networking platforms. We do not endorse and are not responsible for the privacy practices of other sites and that the Privacy Notice presented here does not apply to such sites. If you have any questions about third parties' data practices, please consult those companies' privacy policies.
11. SECURITY
We use technical and organisational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL/TLS technology and card data are processed by PCI compliant payment providers. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
You can help protect your online personal data by following these safety tips:
Always log out and close the browser when you complete an online session, if using a public computer.
Keep passwords private – remember, anybody who knows your password could Access your account.
Use a combination of letter and numbers when creating a password – do not use dictionary words, your name, email address or other personal data that can be easily obtained.
Frequently change your password.
Avoid using the same password for multiple online accounts.
Use virus protection software and keep it up to date,
Notify us immediately if there has been, or you suspect there has been, Unauthorised use of your password or account.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. You must not share your password with anyone.
12. PROTECTION OF CHILDREN’S PRIVACY
Our Services are intended for individuals aged 18 and over. We do not knowingly collect or process personal data from children under 18. If you are under 18, please do not use our Services or provide any personal information to us.
We encourage parents and guardians to monitor their children's internet usage and to help enforce our Privacy Notice by instructing their children never to provide personal data through our Services without their permission.
13. YOUR PRIVACY RIGHTS
You have an option to correct and update your account information when you are logged into your account.
You have a right to access, rectify or erase personal data we hold about you. You also have a right to restrict processing of your personal data, right to object to profiling for marketing purposes and right to data portability. If you are the customer and you would like to find out more about your rights or exercise your rights, please email us on millenniumclothingbusiness@outlook.com.
Under UK data protection law, you have several important rights regarding your personal data:
Access: Request a copy of your personal data and information about how we use it.
Correction: Ask us to correct any inaccurate data we hold about you.
Erasure: In certain circumstances, request that we delete your personal data.
Object: Object to our processing of your data, particularly for direct marketing.
Restrict processing: Ask us to temporarily limit how we use your data in specific situations (e.g., while we verify its accuracy).
Data portability: Where technically feasible, request a copy of your data in a structured, machine-readable format.
Withdraw consent: If we're relying on your consent to process your data, withdraw it at any time.
You also have rights relating to automated decision-making and profiling:
Human intervention: Contest any automated decisions that significantly affect you and request human review. This applies to decisions made by an automated system without human involvement that affect your legal rights or other important matters. We only make such decisions, when necessary, under a contract with you, when permitted by law, or with your explicit consent. In these cases, you can challenge the decision and request an explanation.
To exercise these rights or learn more, please contact us (see refer to our “Contact” section below).
While we aim to fulfil all requests, we may need to:
Verify your identity to protect your data
Ask for more information to process your request
Explain if we can't fully comply due to legal obligations or legitimate business interests
In some cases, legal exemptions may prevent us from fulfilling your request. We'll always explain the reasons if this happens.
14. CONTACT
If you would like to find out more about this Privacy Notice, any of your rights or exercise your rights, please email us at millenniumclothingbusiness@outlook.com.
If you wish to opt out of receiving marketing and advertising communications from our business partners or Affiliates (and their business partners), you must follow the opt-out instructions in each Affiliate’s communication or applicable privacy notice.
Alternatively, you can write to contact us on millenniumclothingbusiness@outlook.com.
15. CHANGES TO OUR PRIVACY NOTICE
This Privacy Notice was lasted updated on 26 February 2025.
We regularly review and update our Privacy Notice to ensure it accurately reflects our data practices and complies with current legislation. Any future changes will be posted on this page, with the 'Last updated' date revised accordingly.
We encourage you to review this Privacy Notice periodically to stay informed about how we protect your personal data. If we make significant changes that materially affect your privacy rights, we will provide a more prominent notice and, in some cases, email notification of these changes.