Terms and Conditions

Last Updated March 2025  

Effective Date: 26/02/2025 

We are Millennium Clothing Business (“Millennium”), a Business in England and Wales with our office at 11a Doreen Avenue London NW9 7NX.  We operate the website www.millenniumclothing.co.uk (“Site”). 

This page (together with our Privacy Policy and Terms of Site Use), tells you information about us and the legal terms and conditions (the “Terms”) on which we sell each of the Goods listed on our Site to you. The terms and conditions shall apply to all contracts for the purchase of goods by you from us the seller to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order. These terms and conditions supersede all previous agreements and understandings between the parties. 

Millennium are committed to providing you with Terms which are easy to understand and which are fair to you. Your statutory rights are not affected by anything contained in these Terms. For more information on your legal rights, contact your local Trading Standards Office or Citizens Advice Bureau or any equivalent organisation in your country. 

These Terms and any contract between us for the sale of Goods to you (a “Contract”) are only in the English language. 

1.0 DEFINITIONS 

In this document, ‘we’, ‘our’ and ‘us’ refer to Millennium, and ‘user’, ‘you’, ‘your’ and ‘customer’ mean users of the Services.  

‘Dispatch Confirmation’ means the date on which we email you to confirm our acceptance of your order and dispatch of the Goods. ‘Goods’/ ‘Item’ means the items which we agree to sell you.  

"Courier" means any such fulfilment courier as we may choose to use. "Shipping date" means the date specified by us, the seller, when the goods are to be shipped, however time is not of the essence of this contract. 

2.0 USE OF OUR SITE 

Your use of our Site is governed by our Terms of Site Use. Please take the time to read these, as they include important terms which apply to you. 

3.0 HOW WE USE YOUR PERSONAL INFORMATION 

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you. 

4.0 CONTACTING US 

4.1 If you wish to contact us for any other reason, email us at millenniumclothingbusiness@outlook.com. 

4.2 If we have to contact you or give you notice in writing, we will do so by email, or by pre-paid post to the address you provide to us when placing your order. 

 

5.0 TERMS OF SALE AND OUR RIGHT TO VARY SUCH TERMS 

5.1 These Terms shall apply to any order you place through the Sites, to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order. These terms supersede all previous agreements and understandings between us. By placing an order through the Sites, you confirm that you have read and understood these Terms and our Privacy Policy in their entirety and you agree to be bound by them. If you refuse to accept these Terms, you will not be able to order any Goods from our Site. 

5.2 We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed. 

5.3 Every time you order Goods from us, the Terms in force at the time of your order will apply to the Contract between you and us. You should print a copy of these Terms for future reference. We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements. 

5.4 If we have to revise these Terms between the time you place your order and when we send your Dispatch Confirmation, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Goods or just the Goods you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will arrange a full refund of the price you have paid, including any delivery charges. 

6.0 PLACING AN ORDER 

6.1 Our Site’s pages guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process. 

6.2 All orders are subject to acceptance and availability. On placing an order you undertake that you are at least 18 years old, that all details you provide to us are true and accurate, that you are an authorised user of the payment method used to place your order and that there are sufficient funds to cover the cost of the Goods. 

6.3 After you place an order, you will receive an order confirmation email from us acknowledging that we have received your order. This email is not an acceptance of your order; it is a confirmation that we have received your order. Our acceptance of your order is described in 6.4 below. 

6.4 We will confirm our acceptance of your order to you by sending you an email that confirms that the Goods have been dispatched ("Dispatch Confirmation"). The Contract between us will only be formed when we send you the Dispatch Confirmation. Only Goods dispatched will be included in the Contract. 

6.5 When placing your order we carry out a standard pre-authorisation check on your payment method and will take payment following these checks. 
 
For any refunds, once Millennium has processed a refund or cancellation, we have no control over the timeframe in which the funds will be returned to you, or any further visibility of the transaction. 

6.6 We may choose not to accept your order at our discretion for any reason whatsoever without liability to you. Examples of when we may not accept your order includes (but are not limited to): (i) instances where the Goods ordered are out of stock or are incorrectly priced or do not satisfy our quality control standards, (ii) where payment has been declined, or (iii) upon a failed security review. We will inform you if we choose not to accept your order by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount as soon as possible. If an item from your order is unavailable, it will not be substituted for an alternative product and you will not be charged for the item. 

6.7 Orders with multiple items may be dispatched from separate production sites. You will receive a separate Dispatch Confirmation email for each shipment. Each Dispatch Confirmation email will constitute a separate Contract between us in relation to the Goods which are the subject of that Dispatch Confirmation. 

6.8 To protect our customers and for security reasons, we regularly perform security checks on online orders. All digital orders are processed using our payment processor, and may be selected for review by our risk system. If your order has been selected for review, we may reach out to you and request additional information to validate your order such as a bank authorization code and/or utility bill so we can verify your details. This security policy is in place for your protection. Should an order fail to pass the review, then the order will be cancelled, you will be sent an order cancellation email and your funds will be returned to your original form of payment. 

If Millennium suspects or identifies fraudulent activity in violation of this Agreement, any law or regulation, or is likely to expose either Millennium or any other party to harm or loss, Millennium reserves the right to take the following actions, including but not limited to: (i) rejecting, cancelling, recalling or reversing the order; or (ii) taking any other appropriate steps to investigate the activity for security reasons. 

7.0 CANCELLING AN ORDER 

7.1 As the Contract between us is not formed until we send your Dispatch Confirmation, you may cancel an order at any time before we send your Dispatch Confirmation by contacting us at millenniumclothingbusiness@outlook.com.  

7.2 Please refer to clause 8 for further details on what to do if you wish to cancel the Contract after we send your Dispatch Confirmation and to clause 9 for our returns and exchanges policy. 

8.0 CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS 

8.1 This clause 8 applies to customers who wish to cancel a Contract under the Consumer Contracts Regulations 2013. 

8.2 You can legally cancel a Contract under the Consumer Contracts Regulations 2013 during the period set out in clause 8.3 below. This means that, during the relevant period, if you decide for any reason that you do not want to receive or keep an item you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from the Citizens' Advice Bureau or Trading Standards office. 

8.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. You can cancel the Contract up to 14 days after the day you receive your full order. 

8.4 To cancel a Contract, let us know that you have decided to cancel by a clear statement. To do this, contact us by filling out the Returns Form which you will find on the Returns and Exchange page on our Site. 
You can also cancel a Contract by emailing us at millenniumclothingbusiness@outlook.com. If you are emailing us please include details of your order to help us to identify it. If you send us your cancellation notice, then your cancellation is effective from the date you send us the email to us respectively. 

8.5 If you cancel your Contract we will refund what you paid for the Goods. However, we are permitted by law to reduce your refund to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a store or which is beyond what is necessary to establish the characteristics and function of the Goods. See clause 9.2 for information about what handling is acceptable and examples. 

However, we will not refund any delivery costs you have paid and you will have to cover your own delivery costs for delivery of the goods on purchase and for the shipping costs on the return of the goods. 

 

8.6 If you have returned the Goods to us under this clause 8 because they are faulty or described inaccurately, we will refund the price of the Goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us. However, we cannot accept liability for an item as faulty until it has been returned to us and we have inspected it to confirm it is faulty. 

8.7 We will refund you on the original method of payment.  

8.8 If an item has been delivered to you before you decide to cancel your Contract: 

  • (a) then you must return it to us without undue delay and not later than 14 days after the day on which you let us know that you wish to cancel the Contract. Please see clause 8.9 for our returns address and further returns information. Please note that we may withhold your refund until we have received the Goods. 

  • (b) unless the item is faulty or not as described (in this case, see clause 8.6), you will be responsible for the cost of returning the Goods. 

8.9 All items cancelled under the Consumer Contracts Regulations 2013 should be returned to: 

Millennium  
11a Doreen Avenue 

London 

NW9 7NX 
 

You should return your items via a secure and insured delivery service as Millennium cannot accept responsibility for Goods not received. We recommend you keep your tracking number until your refund has been processed. 

8.10 We are under a legal duty to supply Goods that are in conformity with this Contract. As a consumer, you have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 8 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. 

8.11 Where an item you returned is received by us 14 days after the day on which you let us know that you wish to cancel the Contract, under the Consumer Contracts Regulations 2013 we will issue you with a gift card for the appropriate amount. 

9.0 REFUNDS AND RETURNS 

9.1 Refunds 

(a) If you want to return an online order for a refund via the original form of payment, you can do so by returning the item to our address below. Returns hand carried to our website returns address below will not be accepted due to security reasons. 

Millennium  
11a Doreen Avenue 

London 

NW9 7NX 
 

Please see the returns section below and our Returns page for further details on returning an item for a refund. 

(b) If you are a UK customer you can return an item for a refund via the original form of payment within 14 days of receipt.  

(c) Where an item you returned is received by us after this 14 day period. Any items received or returned to us after this 14 day period will not be refunded and will be returned to you. Please note this excludes orders using Klarna. 

(d) You also have a right to cancel a Contract under the Consumer Contracts Regulations 2013. Please see clause 8 for more information. 

9.2 Exchanges 

(a) If you are a UK customer and want to exchange an item for a different size or colour you can do so by requesting an exchange through our Returns page within 14 days of receipt and returning the incorrect item. Any items returned for an exchange after this 14 day period will not be accepted. 

(b) Please see the returns section below and our Returns page for further details on how you can return an item for an exchange. 

9.3 Returns 

(a) Millennium cannot accept responsibility for Goods not received and therefore we will send you an email on receipt of the returned goods before we process the refund. We recommend you keep your tracking number until your refund has been processed. 

(b) If you have returned the Goods to us because they are faulty, we will refund the price of the Goods in full, together with any applicable shipping charges, and any reasonable costs you incur in returning the item to us. However please note we cannot accept liability for an item as faulty until it has been returned to us and we have had an opportunity to inspect it and confirm that it is faulty.  

(c) Your delivery costs will be refunded in the following circumstances: 

  • if you cancel your order before dispatch; 

  • if you return a faulty item; 

  • if we cancel your order due to stock availability or because the product is faulty on dispatch 

 

9.4 Handling and conditions of returned goods 

(a) Please take reasonable care when opening original packaging and, where possible, ensure it is returned along with the Goods. 

(b) All Goods should be inspected and tried on with reasonable care being exercised. 

(c) Items should be returned unused and in a resalable condition, with all garment tags and care labels still attached. If returned items do not match the items included in the original order or are damaged or soiled we reserve the right not to accept them and may send them back to you and/or refuse a refund. 

(d) Where protective casings, protective boxes, dust bags and leather tags are provided with the Goods, these must be returned along with the Goods. For example, all footwear must be returned in its original shoe box and all sunglasses in their original sunglasses cases, 

(e) For hygiene reasons swimwear and underwear must be unused with the tags and hygiene seals intact, and in the complete original packaging, unless they are faulty. These Goods should not be tried on and must be inspected in their packaging. 

(f) For handbag returns: when examining your handbag please be mindful not to scratch or mark the product. For returns please wrap your handbag carefully in the original dust bag to prevent any damage during shipping. 

9.5 Klarna returns 

You can return an item that was purchased using Klarna by completing our online return form within 14 days of receiving the product for a refund to the original form of payment. 

Please note that Millennium orders placed using Klarna cannot be refunded on to a gift card, therefore refunds will be returned to the original form of payment. 

For more information, please visit Klarna's Klarna's terms and conditions. 

10.0 TAX POLICY 

All tax charges will be displayed on the checkout page and are not included within the product cost. If you return an item for a refund, you will also receive a refund for the taxes that were applied to that item. Where required, tax will also be applied to shipping and handling costs, please note you will not receive a refund for taxes against shipping costs once the order has been shipped. 

11.0 UK DELIVERY OPTIONS 

10.1 For any queries regarding the delivery time of our product please contact us at millenniumclothingbusiness@outlook.com. 

11.2 Delivery days indicated are estimates only and cannot be guaranteed. Deliveries to outlying areas, excluded postcodes may take longer. Our delivery times does not take into consideration our production time and therefore depending on the availability of nay product, the delivery may take longer then anticipated. 

11.3 The delivery options available to you and the cost of delivery will be stated prominently on the Site at the time of your order. 

11.4 VAT will not be charged on orders to the Channel Islands, however our global selling price will remain the same. 

11.5 We ship all order through our suppliers, personal carrriers or through both. 

11.6 Delivery of an order shall be completed when we deliver the Goods to the address you gave and the Goods will be your responsibility from that time. 

11.7 If you are not in at the time of delivery and have not provided specific instructions, your order, will by default, be delivered to a neighbour if available. 

Contact-free delivery is now standard for all UK domestic deliveries and drivers will take a photo of the parcel as proof of delivery. Customers will not be asked to sign for their parcels. 

11.8 Please note that during our seasonal sales and periods of promotional activity processing and dispatch of your order by our production sites may take longer and certain delivery services may be removed. 

11.9 Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 18 for our responsibilities when this happens. 

11.10 You own the Goods once we have received payment in full, including all applicable delivery charges. 

11.11 Shipping Restriction and Exclusions: 

Due to shipping difficulties, deliveries to the following countries may take longer for specific products as stated under the relevant product descriptions; Argentina, Cuba, Djibouti, Iran, Iraq, Kyrgyzstan, Kosovo, Lebanon, Liberia, Libya, Marshall Islands, Micronesia, North Korea, Northern Maria Island, Samoa, Somalia, South Africa, South Sudan, State of Palestine, Sudan, Syria, Ukraine, Yemen, Australia, Guadeloupe, Norway, Reunion, Switzerland and The United States of America. 

12.0 PROOF OF DELIVERY 

12.1 Contact-free delivery is now standard and drivers may take a photo of the parcel as proof of delivery. This proof of delivery will be provided to the customer by the courier. Proof of delivery will vary per region. Customers may not be asked to sign for their parcels and an alternate proof of delivery may be provided by the carrier. Please use in-transit options to manage your delivery with your courier. 

12.2 Please see options for managing delivery preference below: 

12.2.1 If you are not home at the time of delivery and have not provided specific instructions, your order, will by default, be delivered to a neighbour if available. 

12.3 All orders are security sealed prior to dispatch and under no circumstances should packages be accepted if the seals are broken or the packaging is damaged upon arrival. In the event that the seals are broken or the packaging is damaged, please immediately refuse the parcel and then contact us at millenniumclothingbusiness@outlook.com. 

13.0 TAXES AND DUTIES 

13.1 Deliveries to the Channel Islands 

Please note that, for deliveries outside the UK, we operate on a DDU (Delivered Duty Unpaid) basis. This means that: 

  • (a) product prices for such destinations are exclusive of all taxes and duties, including UK VAT; 

  • (b) you will be responsible for payment of any customs clearance expenses, import duties, sales taxes, brokerage fees and any other similar charges or fees imposed by the customs authorities of the destination country. Payment of these will be necessary in order to release your items from customs on arrival. Please note that we have no control over these charges and cannot predict their amount or offer a refund in the event that you are unable or unwilling to pay these charges; 

  • (c) you are responsible for providing any information required by the customs authorities of the destination country to ensure the Goods are cleared. We recommend you contact the customs authorities of the destination country to determine a landed cost price for the items prior to placing an order and what information will be required to obtain release of the items from customs. 

14.0 PRICE OF GOODS AND DELIVERY CHARGES 

14.1 The price of the Goods will be as quoted on our Site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However please see clause 14.4 for what happens if we discover an error in the price of Goods you ordered. 

14.2 All prices shown include the applicable VAT at checkout. 

14.3 The price of an item does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.  

14.4 Our Site contains a large number of items. It is always possible that, despite our best efforts, some of the items on our Site may be incorrectly priced. If you believe you have been charged incorrectly, contact us on millenniumclothingbusiness@outlook.com and we can look into the matters further. 

14.5 Unfortunately, we cannot advise you in advance of any proposed reduction in prices or reimburse you the difference in the event that an item you order is subsequently reduced in price. 

14.6 We may from time to time run special promotions or issue promotional codes. Unless otherwise expressly stated on the specific promotion, promotional codes cannot be used in conjunction with any other offer or promotion and can only be used against full price items. We reserve the right to change or terminate any promotion without notice at any time. 

15.0 HOW TO PAY 

15.1 You can only pay for items on our Site using any one of the following methods: debit card, credit card, Google Pay, Paypal, Apple Pay, Pay by Amazon, Pay with Klarna, Pay with ClearPay in Sterling (GBP) or any other methods which may be clearly indicated on our Site from time to time. Please note exclusions may apply with the availability of payment methods. 

15.2 We accept the following debit or credit cards: Visa, Mastercard, American Express and Maestro. When you use a payment card you confirm that the card being used is yours or that you have been specifically authorised by the owner of the payment card to use it. 

15.3 All payments are subject to validation checks and authorisation by the payment service provider. If the payment service provider refuses to authorise payment to us, we will not be liable for any delay or non-delivery. If you are a customer whose payment service provider is not denominated in Sterling or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. 

15.4 If you choose to pay by PayPal, you will be directed to the PayPal site to log in using your PayPal credentials and review the amount to be paid before completing your purchase. Once this transaction is complete, you will then be returned to our Site. 

15.5 If you choose to pay by Amazon, you will be directed to log in then to review the sum to be paid before completing your purchase. Once this transaction is complete, you will then be returned to our Site. 

15.6 If you choose to pay by Klarna, you will be directed to the Klarna Site to login then review the amount to be paid before completing your purchase. Once this transaction is complete, you will then be returned to our Site. Klarna is not available in Millennium stores or on the Digital Store Ordering system in store. Klarna is an independent payment service provider which Millennium has no influence over, therefore whether your payment with Klarna is accepted or not is not the responsibility of Millennium. For more information, please read Klarna's Terms and Conditions. If you experience any issues with your payment, please contact the Klarna Customer Service team who are available on phone and online chat. 

15.7 If you choose to pay by ClearPay, you will be directed to the ClearPay Site to login then review the amount to be paid before completing your purchase. Once this transaction is complete, you will then be returned to our Site. ClearPay is not available in Millennium stores, on the Digital Store Ordering system in store, or on the Millennium app. ClearPay is an independent payment service provider which Millennium has no influence over, therefore whether your payment with ClearPay is accepted or not is not the responsibility of Millennium. For more information, please read ClearPay’s Terms and Conditions. If you experience any issues with your payment, please contact the ClearPay Customer Service team. 

15.8 If you choose to pay by AfterPay, you will be directed to the AfterPay Site to login then review the amount to be paid before completing your purchase. Once this transaction is complete, you will then be returned to our Site.  AfterPay is an independent payment service provider which Millennium has no influence over, therefore whether your payment with AfterPay is accepted or not is not the responsibility of Millennium. For more information, please read AfterPay’s Terms and Conditions. If you experience any issues with your payment, please contact the AfterPay Customer Service team. 

16.0 DATA PROTECTION AND PRIVACY 

We will not telephone you unless the telephone call relates to a particular order that you have made. Credit card and debit card details are checked and verified by a third party and goods are only dispatched once authorization has been obtained. 

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with our Privacy Policy. 

We may use information concerning you for payment recovery or to investigate any possible fraud in the event that credit or debit card payments have been used in a fraudulent manner. Please note that we may be required to disclose information concerning you if requested to do so by the police. 

We may at any time terminate this agreement without notice to you. 

All card data you choose to save within your account for future purchases with us here at Millennium is stored securely. 

17.0 LIABILITY 

17.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract. 

17.2 We only supply the Goods for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, meaning we only issue invoices that are addressed to customers, not businesses. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

17.3 We do not in any way exclude or limit our liability for: 

  • (a) death or personal injury caused by our negligence; 

  • (b) fraud or fraudulent misrepresentation; 

  • (c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); 

  • (d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and 

  • (e) defective products under the Consumer Protection Act 1987. 

18.0 EVENTS OUTSIDE OUR CONTROL 

18.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 17.2. 

18.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation: strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, severe weather conditions, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, adverse weather conditions, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. 

18.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: 

  • (a) we will contact you as soon as reasonably possible to notify you; and 

  • (b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. 

18.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges. 

19.0 OTHER IMPORTANT TERMS 

19.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. 

19.2 This Contract is between you and us. No other person shall have any rights to enforce any of its Terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. 

19.3 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. 

19.4 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 

19.5 These Terms and any dispute or claim arising out of or in connection with such matters, their subject matter or formation (including but not limited to non-contractual disputes or claims) shall be governed by, construed and interpreted in accordance with the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the English Courts. 

19.6 Where these Terms are translated into languages other than English in the event of any conflict or inconsistency the English language Terms shall prevail. 

19.7 We reserve the right to bring proceedings in the Courts of the: 

  • (a) country of your residence; 

  • (b) location of your access or use of the Site; 

  • (c) location of any breach by you of these Terms; and/or 

  • (d) location of your authorisation of any of the above acts. 

19.8 You acknowledge and agree that damages alone would not be an adequate remedy for any breach of the terms of these Terms. Accordingly, we shall be entitled to the remedies of injunction, specific performance or other equitable relief for any threatened or actual breach of the terms of these Terms. 

20.0 DELIVERY ISSUES 

 

Due to shipping difficulties, deliveries to the following countries may take longer for specific products as stated under the relevant product descriptions; Argentina, Cuba, Djibouti, Iran, Iraq, Kyrgyzstan, Kosovo, Lebanon, Liberia, Libya, Marshall Islands, Micronesia, North Korea, Northern Maria Island, Samoa, Somalia, South Africa, South Sudan, State of Palestine, Sudan, Syria, Ukraine, Yemen, Australia, Guadeloupe, Norway, Reunion, Switzerland and The United States of America. 

If you have not received your order or item(s), please check the tracking details provided. 

Some items may be delivered separately under separate tracking numbers due to being sourced from separate production sites and will take longer. 

Check the communication from the courier regarding your delivery, and where necessary, provide any necessary information for the successful delivery of your parcel. 

20.1. Delivery: If you are not in at the time of delivery and have not provided specific instructions, your order, will by default, be delivered to a neighbour if available. 

For US returns, the courier will attempt shipment the next business day if unable to successfully ship on their initial visit.  

Our US shipping partners are following strict government guidelines for the safe and secure shipping of orders. Please note shipping may be subject to delays. A signature may not be required, and couriers may provide photo evidence of shipment. 

If you are still unable to locate your parcel, please email us at millenniumclothingbusiness@outlook.com with your order number and tracking number. 

In the event that the delivery has been lost, damaged in transit or is missing item(s), Millennium will open an investigation with the courier on your behalf. 

Millennium can raise an investigation for orders within 25 days of dispatch. 

  • a. Per industry standard practice, you will be required to complete a Declaration Form which enables Millennium to open the investigation with the courier. This will be sent to you via email. We are unable to open an investigation without a completed Declaration Form. 

 

  • b. The data provided in the Declaration Form is essential for the courier team to undertake their investigation effectively. If information is omitted or inaccurate, then this will result in delays to the processing of your claim. 

 

  • c. Millennium will await the outcome of the courier investigation and use information from our distribution centres and/or network to provide an outcome to your claim. This can take 10 business days and may take longer during busier periods. 

 

  • d. All claims will be evaluated individually, and outcomes are made according to the delivery and returns policies, the terms of sale and the findings of the courier investigation. 

 

  • e. Millennium cannot accept liability for claims where sufficient evidence of successful delivery to the correct address has been demonstrated by the courier. For the avoidance of doubt, this also includes evidence of (without limitation) safe place delivery, photographic evidence, geolocation and courier adherence to the delivery preferences and instructions selected by the customer. 

20.2. Returns issues: 

If you have not received your refund, review your returns tracking number to confirm the location of your returned parcel.  

For UK returns, it may take longer than 3-5 working days to be delivered to us. This can take longer during busy periods. 

If the return cannot be located, contact us at millenniumclothingbusiness@outlook.com for advice on next steps. 

In the event that the delivery has been lost, damaged in transit or is missing item(s) Millennium will open an investigation with the courier on the customer’s behalf. 

a. Per industry standard practice, you will be required to complete a Declaration Form which enables Millennium to open the investigation with the courier. This will be sent to you via email. We are unable to open an investigation without a completed Declaration Form. 

 

b. The data provided in the Declaration Form is essential for the courier team to undertake their investigation effectively. If information is omitted or inaccurate, then this will result in delays to the processing of your claim. 

 

c. Millennium will await the outcome of the courier investigation and use information from our distribution centres and/or network to provide an outcome to your claim. This can take 10 business days and may take longer during busier periods. 

 

d. All claims will be evaluated individually, and outcomes are made according to the delivery and returns policies, the terms of sale and the findings of the courier investigation. 

 

e. Millennium cannot accept liability for claims where sufficient evidence of successful delivery to the correct address has been demonstrated by the courier. For the avoidance of doubt, this also includes evidence of (without limitation) safe place delivery, photographic evidence, geolocation and courier adherence to customer delivery preferences. 

 

21.0 PROMOTIONS AND DISCOUNTS 

Unfortunately, we cannot advise you in advance of a reduced priced product or reimburse you the difference after you have placed an order. 

21.1 We may from time to time run special promotions or issue discount codes. Unless otherwise expressly stated on the specific promotion/discount, these codes cannot be used in conjunction with any other offer or promotion and can only be used against full price items. We reserve the right to change or terminate any promotion without notice at any time.  

21.2 The Summer 2025 promotional offer is valid for seven months until 1 October 2025 23:59. This Discount is valid only on full priced items and has been applied to the products on our Site. The Discount is non-transferable and no cash alternative will be given. 

 

Millennium reserves the right to withdraw or amend this Discount and these Terms and Conditions in the event of any unforeseen circumstances outside of its reasonable control or if it considers necessary to do so at Millennium absolute discretion. 

 

Millennium reserves the right to refuse the Discount code in its absolute discretion. All other Millennium terms and conditions apply and your statutory rights as a customer are not affected. 

 

22.0 WELCOME CODE 

1. The welcome code (“Discount”) is valid for one year. 

2. This Discount is valid until 14 February 2026 23:59. 

 

3. This Discount is valid only on full priced items with the exception of the Summer 2025 promotional offer.  

 

4. The Discount can be used with the 'Summer 2025’ Discount. 

 

5. To redeem the Discount on the website, enter the Discount code ‘SALE20’ at the checkout. 

 

6. The Discount is non-transferable and no cash alternative will be given. 

 

7. The Discount code may not be sold (including without limitation on any auction site) whether for profit or otherwise, or reproduced on any website. Such activity will render the code and the Discount void. 

 

8. Millennium reserves the right to withdraw or amend this Discount and these Terms and Conditions in the event of any unforeseen circumstances outside of its reasonable control or if it considers necessary to do so at Millennium absolute discretion. 

 

9. Millennium reserves the right to refuse the Discount code in its absolute discretion. 

 

10. All other Millennium terms and conditions apply. Your statutory rights as a customer are not affected.